Terms & Conditions

By booking on any of our courses you agree to abide by our terms and conditions. We reserve the right to make amendments to the Cookery Courses content and recipes without notice.

 

What’s included:
Ingredients, utensils, knives, equipment and aprons are provided for all courses. Some meals are included in the course cost – please see appropriate course details for further information.

 

What’s not included:
Prices do not include any accommodation. Please refer to our website for accommodation details.

 

Application requirements:
You must be 18 years or over to attend any course.

 

Skill Levels:
If you are unsure as to your skill requirements for a course, please phone us so we can help ascertain your level of experience before booking. We rely on students being able to self assess their own skill level and are happy to assist with this but cannot be held liable if you book a course much higher or lower than your actual skill level.

 

Health & Safety: 
All participants should wear shoes with flat, non-slip soles and covered toes, preferably leather. We cannot admit you to the cookery school without proper footwear. We recommend wearing sensible clothing ie not your best outfit – we are not liable for any damage that occurs to clothing. Long hair must be tied back in the kitchen. All course participants will receive a short briefing on health and safety before commencing the course as well as a printed hand-out to take with them.

 

Special dietary requirements, food allergies & illness:
We are unable to tailor our course content for special dietary requirements unless you are booking a minimum of 8 places on the course. However, we will be happy to discuss course content beforehand to allow you to make your own alternative eating arrangements if necessary. There is no reduction in fee in this instance.

 

Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.

 

Payment:

All courses are to be paid for in full on booking.

 

Cheques should be made payable to:

Swift House Cookery School Ltd

 

and sent to


Swift House, Bethersden, Kent TN27 0AQ

 

Cancellations & Refunds Policy

 

In the unlikely event that too many places have been filled on one course due to the places not having been updated,  the last person to book will forefeit their booking and a full refund will be offered or an alternative date for the same course.

 

Cancellations for courses requiring a deposit

Most bookings for courses at Swift House Cookery School are made months in advance. It is therefore often hard for us to resell any places within six weeks of the start of the course date, and any cancellations within this time can result in lost revenue that may affect the ability of the Cookery School to deliver quality courses.

 

Should you wish to cancel your booking more than six weeks from the start of the course, you will be entitled to a full refund of course fees paid.. Should you wish to transfer to a course date in the future rather than cancel your booking outright, we will transfer your course fee to that future date.

 

Cancellations made less than 6 weeks from the start of your course:

Should you wish to cancel your booking less than six weeks from the start of the course, we will relist your place for resale and try and find a replacement on your behalf. If we can resell your place, or you are able to provide a suitable replacement, we will refund your course fees, however this will incur a £25 fee, which covers our costs in respect to banking fees and administration.

 

If we are unable to resell your place by the start of the course, you would forfeit all fees and any costs associated with accommodation. We strongly recommend that you have a suitable travel insurance policy in place upon booking to help you recoup costs in the event of illness, bad weather  or family bereavement.

 

If a person who is booked on a course fails to attend for any reason, they would not be entitled to a refund or a rebooking of another course.

 

Travel Insurance is strongly recommended:

 

We strongly recommend travel insurance for all students that will cover your costs in the event of you being unable to attend your course.

 

Travel insurance will cover you for many issues that may prevent you from attending your course such as illness, sickness of an immediate relative, travel disruption etc. We will assist you with invoices and paperwork in support of your claim on your insurance.

 

Gift Vouchers

Refunds are not available on gift voucher purchases, nor can Gift Vouchers be exchanged for cash or other goods. Gift vouchers are transferable, so if you are unable to make your course, you make contact us to nominate a replacement.

 

Cancellations by Swift House Cookery School:

In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course, or a full refund (within 7 days) of any course fees. We cannot be held liable for any third-party costs, such as travel bookings or accommodation with hotels other than our own.

 

Delivery

Cookery Courses & Gift Vouchers

Upon successful completion of an order with us you will receive confirmation of your order by email, to your nominated email address. You will also receive written confirmation of your order by post and any supporting items relating to your order. We aim to send these out by  first class post on the next business day, or if you have specified, Special Next Day Delivery. Please note that mail delivery services are outside of our control, and we can take no responsibility for delays in their service such as strikes, extreme weather etc.

 

Cookery Store

If you order any items from our cookery store, we will aim to send these out by Recorded Delivery within 2 business days. You will be required to sign for the items delivered.

 

Copyright & Acceptable Usage

Full copyright of course content developed by the Swift house Cookery School is retained by the Cookery School. Course notes and reference materials are provided to support students in their studies and on-going cookery development and is issued for personal use only. A lot of work has gone into the development of our course content and it has commercial value. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of the Swift House Cookery School directors. If in doubt, please ask about what is and isn’t acceptable usage.

 

Further Information

You can find information regarding additional policies by following the links below.

 

Contact Us

Swift House Cookery School Ltd,
Tel: 01233 820040
W: www.swifthousecookeryschool.co.uk